Help
Quick answers about orders, shipping and returns.
Where’s my order?
Every piece is printed for you after you order. Production takes 2–5 business days, then it ships. Your order confirmation email has your order number, and you’ll get tracking by email once it’s on its way. Delivery times by country are in the shipping policy.
How much is shipping?
It depends on where you are. Shipping options and costs are shown at checkout before you pay. Bigger orders can arrive in more than one package.
Can I change or cancel my order?
Email sup@boxmaxxing.com as soon as possible with your order number. Printing starts soon after you order, so once it has, we usually can’t change the size, colour or address.
My item arrived damaged, misprinted or wrong
Sorry about that. Let us know within 30 days of delivery with your order number and a photo, and we’ll send a replacement or refund you at no extra cost. Details are in the return and refund policy.
Can I return something that doesn’t fit?
Because every item is made to order, we don’t take change-of-mind returns or size swaps, so check the size guide before you order. If you’re in the EU, EEA or UK, you can still cancel within 14 days of delivery; see the return and refund policy. Please contact us before sending anything back.
Will I pay customs or import taxes?
Some countries charge duties or import taxes on delivery. Anything collected at checkout is shown there; see the shipping policy for more.
Who am I buying from?
Boxmaxxing Merch is sold by its own store operator, named in the legal notice, and made and shipped by Printful. Checkout runs on Shopify.
I need help with the app, not merch
The app has its own support: email sup@metatensor.net or see Support.
Still need help? Contact us
Send us a message about your order and we’ll reply by email, usually within two business days. Include your order number if you have one.